1. Terms and Conditions apply to this web site
These terms and conditions apply to the use of this web site, including use of all ProbioticAdvisor.com functionality offered on this web site. In using this web site, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the web site. These terms and conditions must be read in conjunction with any other applicable policies governing the use of this web site.

2. Terminology
In these terms and conditions, the expression “we” and “our” are a reference to Illuminate Natural Medicine Pty Ltd, ABN 16 163 747 402.

3. Subscribers
In order to be able to access some of the information offered on this web site, you must become a subscriber. To become a subscriber, you must complete your registration details, through this web site.

We reserve the right to terminate your subscription at any time if you breach any of these terms and conditions. If we terminate your subscription we may keep any subscription fees received prior to the date of termination.

Upon registration, you will be provided with a password and log-in. You must not disclose your password or log-in to anyone or give access to any part of this web site which requires a password to anyone. This will result in termination of your subscription.
Your subscription is not transferable to a third party without our consent. Subscription fees are not refundable (unless the law requires us to refund them).

4. Subscription Conditions

By subscribing to the website, you agree to pay recurring annual subscriptions for an indefinite time – until cancelled by you, as laid out in these terms. You can cancel or skip your subscription at any time at least one (1) day before the cut off period.

The term of this agreement shall commence as of the date you first register for the Probiotic Database, and shall continue until terminated as set forth below. You may terminate this agreement at any time by notifying the Probiotic Advisor that you wish to terminate your account. The Probiotic Advisor may terminate this agreement at any time, for any reason – including, without limitation, for your breach of this agreement, violation of applicable law, or violation of credit card association rules or regulations.

At the end of your current subscription period, your subscription will automatically renew for a period of one (1) year, unless you notify the Probiotic Advisor via email or change your settings in the “my Account” section after logging in at probioticadvisor.com. You can also  cancel your membership or by contacting us via email: helene@probioticadvisor.com

The Probiotic Advisor uses a 3rd party service named Stripe to store a protected copy of credit card numbers of your users. This billing data belongs to you, and by utilizing our website, you grant the Probiotic Advisor a license to use this data for the purposes of fulfilling our membership obligations to you and the Probiotic Advisor shall otherwise use commercially reasonable efforts to keep such information confidential and secure in accordance with general industry standards.

Following any termination or expiration of this Agreement or your Probiotic Advisor account, the Probiotic Advisor will retain a copy of your billing data for a period of thirty (30) days. You acknowledge and agree that (i) you are solely responsible for exporting a copy of your billing data prior to any such termination or expiration, and (ii) if you require access to such data following any such termination or expiration, you may be required to pay professional service fees to the Probiotic Advisor to retrieve such data.

Special discount codes apply ONLY by negotiation for intended recipients and are not intended to be a renewal option for new or previous members. Any abusive usage of discount codes will see subscriptions cancelled without notice.

All our prices are in Australian dollars. The Probiotic Advisor reserves the right to adjust subscription prices for inflation and increase our membership fees. Such price increases will be announced at least 30 days prior to the increase, on our member website store page and via email, thus enabling the opportunity to cancel your account and recurring billing before the price increase date.

5. Refund Policy

This refund policy applies to all purchases from the Probiotic Advisor, unless stated otherwise.

• Customer satisfaction

We offer refunds in accordance with Australian Consumer Law and on the terms set out by this policy.

Please read this policy before making a purchase, so that you understand your rights as well as what you can expect if you are not happy with your purchase.

• Australian Consumer Law

Under the Australian Consumer Law, for major permanent failure of the service, you are entitled to cancel your contract of service with us and to a pro-rata refund to the unused portion of time of the subscription.

• Change of mind

In the event that you receive the digital products which you received as stated, but you simply change your mind, there will be no refund on initial purchase. We encourage potential purchasers to obtain our free day trial to ensure no change of mind situation occurs.

In the event of a subscription renewal, we may at our discretion, offer you a refund, provided you notify us within 14 days of the renewal. Please refer to Section 4 for our Cancellation Policy.

• Exception

Notwithstanding the other provisions of this policy, we may refuse to provide a refund for a subscription or a course if you breached the Intellectual Property Policy of the Probiotic Advisor’s terms and conditions.

• Response time

We aim to respond to aim requests for refund within 10 days of having received them. 

• Refunds

We will pay any refunds in the same form as the original purchase, to the same account and via the same credit card as was used to make the original purchase.

• Contact us

If you wish to speak to us about this Policy, or about any refund, you may contact us at admin@probioticadvisor.com

6. Limits of this web site

Knowledge and practice in the fields of complementary medicine, gastroenterology, and the probiotic field are changing constantly. As new research and clinical experiences become available, changes in our treatment recommendations may become necessary, appropriate and/or preferable. However, standard safety precautions must always be followed. Subscribers are advised to check the most current product information provided by the manufacturer of the product to be prescribed, to verify the recommended dose, method and duration of administration, and contraindications. It is the responsibility of every treating health practitioner to determine dosages and the best treatment for each patient, and practise appropriate safety precautions, by relying on their experience, research, and knowledge of the patient. Communication between practitioners is encouraged, to ensure patient safety and the best possible clinical outcome.

The authors and publisher have made every effort to ensure that the information contained within this web site and any associated software application is as accurate and current as possible, however, research sometimes changes quickly, so we cannot guarantee the accuracy of the content. The information, including but not limited to, text, graphics, images and other material contained on ProbioticAdvisor.com are for informational purposes only. The purpose of this website is to promote broad understanding and knowledge of various health topics. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The information in the ProbioticAdvisor.com web site and any associated software applications is intended as a practical guide to the safe and effective prescription of probiotics and prebiotics in clinical practice. It is in the nature of general information only. It is not intended as a substitute for professional advice and guidance provided by a qualified health practitioner, or as a manual for self-treatment. You should seek professional advice for any specific medical conditions or, if you are a health practitioner, you should rely on your own training, education and experience and the standards of your profession.

7. Disclaimer
The authors/editors and publisher exclude liability for any injury, damage and/or loss (including through negligence) arising directly or indirectly from the use of or reliance on this web site, the Probiotic Advisor functionality or any linked web site or software application.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of such goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again or (ii) the payment of the cost of having the services supplied again.

8. Exception to disclaimer
This disclaimer set out in these terms and condition does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

9. Specific warnings
You must ensure that your access to this web site and the Probiotic Advisor functionality is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process which you employ for accessing this web site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. You should also back-up any data on a daily basis. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this web site, the Probiotic Advisor functionality or any linked web site.

Whilst we have no reason to believe that any information contained on this web site or any associated software application is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this web site or Probiotic Advisor updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website or any associated software application.

We do not give you any assurances that any information contained on the ProbioticAdvisor.com web site or any associated software application will be suitable for your purposes or that it will be error-free. You agree that you will not rely on any such information or its availability and that any reliance you make will be on your own independent assessments or with the aid of qualified professional advice.
Where the information made available over this service contains opinions or judgements of third parties, we do not purport to endorse the contents of that opinion or advice nor the accuracy or reliability of that opinion or advice. We do not accept liability for loss or damage caused by your reliance upon any information obtained through this service and it remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.

10. Copyright
Unless clearly stated otherwise by us on this web site, copyright in this ProbioticAdvisor.com website and any associated software applications (including text, graphics, logos, icons, movies, sound recordings and software) is owned or licensed by us. Information procured from a third party may be the subject of copyright owned by that third party. Other than for the purposes of, and subject to the conditions set out below, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:
• modify, adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this web site or the Probiotic Advisor functionality; or
• commercialise any information, products or services obtained from any part of this Probiotic Advisor website or associated software applications;
without our written permission or, in the case of third party material, from the owner of the copyright in that material.

11. Restricted use
Unless we agree otherwise in writing, you are provided with access to this ProbioticAdvisor.com website and associated software applications only for your personal use and use in your practice or your research, teaching activities or for your education to become or continue as a health practitioner. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this web site or associated software applications.

12. Linked web sites
This web site and associated software applications may contain links to other web sites (“linked web sites”). Those links are provided for convenience only and may not remain current or be maintained.

We are not responsible for the content or privacy practices associated with linked web sites.

Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites; or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

13. Privacy policy
We undertake to comply with the terms of our privacy policy which is to be found here.

14. Security of information
Please see our security policy here.

15. Termination of access
Access to this web site and the Probiotic Advisor functionality may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

16. Governing law
These terms and conditions are governed by the laws in force in Tasmania, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

17. Dispute resolution
If a party considers there is a dispute relating to this ProbioticAdvisor.com website, its functionality, associated software applications or these terms and conditions (“dispute”) it shall give the other party written notice of the dispute. If the parties have not resolved the dispute within 30 days of the notice being given, the party who gave the notice shall initiate mediation before a mediator chosen by the parties or, where the parties cannot agree, by the Australian Commercial Disputes Centre (ACDC). The parties will use their best endeavours to settle the dispute promptly. The mediation will be conducted in Hobart, Tasmania, Australia in accordance with ACDC Mediation Guidelines provided they do not conflict with the provisions of this paragraph. If the dispute is not resolved in 60 days after mediation is initiated, mediation will terminate unless the parties otherwise agree.

A party must not commence legal proceedings against the other party in relation to a dispute until the procedure set out in the previous paragraph has been complied with, unless the relief sought by the party includes the grant of urgent interlocutory relief.

18. General
We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these terms and conditions is held to be invalid, unenforceable or illegal in a jurisdiction for any reason, the remaining terms and conditions shall nevertheless continue in full force in that jurisdiction.

19. Accepting the terms
By proceeding with your subscription and viewing of the site you acknowledge that you have read, understood, and accepted the above terms of use.

If you do not accept these terms, exit the web site now.